Night Receptionist

The QHotels Collection; Stretton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel group is seeking a night receptionist to manage reception tasks such as check-ins, check-outs, and guest services. The ideal candidate has a passion for customer service and the ability to work independently. This role ensures guest satisfaction and involves dealing with enquiries and complaints in a professional manner. Alongside competitive perks like free health club membership and discounts, the role promises a supportive working environment committed to diversity and inclusion.

Benefits

Free health club membership

Discounts across the hotel group

Family & Friends discounts

Support with training & professional qualifications

Access to an Employee Assistance Program

Refer a friend scheme

Free parking

Responsibilities

• Manage reception during the night, greeting guests upon arrival.
• Administer check-ins and check-outs.
• Ensure guest enquiries and complaints are dealt with professionally.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

Are you a night owl?

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitudeConflict resolution experience

Curious to find out more?

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.