Night Receptionist

HGI2 - Front Office; Harlington Corner; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaned

Discounted employee rates at Arora/HG

Food and beverage discounts

28 days holiday

Cycle to work scheme

Life assurance

Employee assistance programme

Recognition schemes

Job summary

Hilton Garden Inn London Heathrow is seeking a Night Receptionist to create a warm and inviting atmosphere for our guests during the night shift. You will be responsible for greeting guests, handling check-in and check-out procedures, offering information about hotel facilities and local area, and resolving guest inquiries with professionalism.

We value high-quality service, strong organisational skills, calm multi-tasking, and excellent written and spoken English.

Qualifications

• Provides high-quality guest service with a welcoming demeanor.
• Demonstrates strong organisational skills and attention to detail.
• Balances multiple tasks calmly under pressure while maintaining service standards.
• Communicates clearly with guests and colleagues in English; maintains professional presentation.
• Evidence of team collaboration and proactive support of colleagues.
• Maintains a smart, professional appearance.
• Opera PMS experience is an advantage.

Responsibilities

• Greet guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

High-quality service

Organisational skills

Multi-tasking

Communication skills

Team player

Professional appearance

Opera PMS

Tools

Opera PMS

Job description

Salary – £27,040 plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Hilton Garden Inn London Heath r row is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.

A bit about what you will do...

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Hotel experience in a similar role a real advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.