Hotel Receptionist

Bloc Gatwick; Crawley; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Uniform provided.

28 days holiday

Discounts for friends & family at Aror

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Zusammenfassung

Bloc Gatwick is seeking a friendly, proactive Receptionist to join our front desk team, creating a warm and inviting atmosphere for guests and ensuring every guest experiences superb service during their stay.

You will greet guests, manage check-in and check-out, provide information about hotel facilities and local area, handle inquiries, and collaborate with other departments to deliver seamless guest experiences.

Qualifikationen

• Strong customer service mindset and ability to create a welcoming atmosphere.
• Clear and polite communication with guests in English.
• Ability to multitask and stay calm under pressure.
• Well-presented and professional in appearance.
• Experience in a hotel reception is a plus.

Aufgaben

• Greet guests with a warm welcome and a smile.
• Manage check-in and check-out efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.

Kenntnisse

Customer service

Communication skills

English proficiency

Multitasking

Team player

Professional appearance

Jobbeschreibung

Butthere’smore...

Salary – £27,560 plus service charge

Shifts include a variety of Early 07:00-15:30, Late 15:00-23:30 and Nights 23:00-07:30.

Holiday –28 daysholiday, enhanced after 5 years of service.

• Uniform provided.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employeeassistanceprogramme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.

• Manage check-in and check-out procedures efficiently,

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.

• Answering calls,allocatingrooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.