Reception Supervisor

InterContinental London - The O2 - Front Office; Royal Borough of Greenwich; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaning

Staff discounts at group properties

Food & beverage discounts

Christmas gifts and employee parties

Cycle to work scheme

UK attraction discounts

Job summary

InterContinental London O2 - Front Office is seeking a Reception Supervisor to lead by example and ensure guests receive excellent service throughout their stay. You'll coordinate and supervise receptionists on duty, ensure lobby is staffed and guests feel welcome, and manage check-in/check-out efficiently.

You will provide guests with information about facilities and local area, handle inquiries professionally, and work with other departments to ensure seamless experiences.

Qualifications

• Provide high-quality guest service with a professional approach.
• Demonstrate strong organizational skills and attention to detail.
• Manage multiple tasks calmly under pressure.
• Excellent written and spoken English with clear communication.
• Maintain a smart, professional appearance and teamwork spirit.
• Be approachable, proactive and supportive to colleagues.

Responsibilities

• Coordinate and supervise receptionists on duty; assist when needed.
• Ensure the lobby is staffed; welcome guests and acknowledge them.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guest bills.

Skills

Excellent communication

Team leadership

Multitasking

Guest service

Tools

Opera PMS

Job description

Salary – £29,494 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora Star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Coordinate and supervise receptionists on duty, support and assist when and where necessary.
• Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.