Receptionist

Bloc Gatwick; South Harting; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

Discounted employee rates at Arora

Food and beverage discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work scheme

UK Merlin discounts

Taste card

Life assurance

Employee assistance programme

Star employee recognition

Long service recognition

Job summary

Bloc Hotel Gatwick is seeking a warm, professional receptionist to help create a welcoming atmosphere for guests and uphold the hotel’s high standards.

You will greet guests, manage check-in and check-out, provide information about facilities and local attractions, handle inquiries, allocate rooms, prepare guests’ bills, and liaise with other departments to ensure seamless experiences.

Qualifications

• Providing high-quality service comes naturally.
• Strong organisational skills with attention to detail.
• Ability to multitask and stay calm under pressure.
• Excellent spoken and written English communication.
• Smart, professional appearance and team collaboration.
• Willingness to contribute proactively to the team.
• Hotel reception experience is advantageous.

Responsibilities

• Greet guests with a warm welcome and friendly smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Customer service

Communication

Organisation

Multitasking

Team player

Professional appearance

English proficiency

Job description

Salary – £27,560 plus service charge Shifts include a variety of Early 07:00-15:30, Late 15:00-23:30 and Nights 23:00-07:30.

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Uniform provided.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.