Receptionist

RLH - Front Office; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Discounts at Arora hotels

Employee discounts

Life assurance

Job summary

Renaissance London Heathrow is seeking a front desk receptionist to help create a warm, inviting atmosphere for guests. You will greet guests, manage check-in and check-out, and provide information about hotel facilities and local area.

The role requires excellent English communication, strong organisational skills, and a professional appearance. You will collaborate with other departments to ensure a seamless guest experience and support guests from arrival to departure.

Qualifications

• Strong communication and excellent spoken English.
• Organised and able to multitask in a fast-paced hotel environment.
• Friendly, professional customer service focus and team player attitude.

Responsibilities

• Greet guests with a warm welcome.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

Communication

English proficiency

Organizational skills

Multi-tasking

Team player

Professional appearance

Tools

Opera PMS

Job description

Salary – £26,520 per annum

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travel l ers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests' bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.