Receptionist

Belton Woods; Grantham; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee assistance

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a front-of-house team member to warmly welcome guests, manage check-ins, process payments and handle administrative tasks. You will ensure all guest inquiries and complaints are handled professionally to maintain high satisfaction levels.

Belton Woods offers a range of benefits and a supportive hospitality environment, with opportunities for training and development within The QHotels Collection.

Qualifications

• Show passion for delivering outstanding customer service.
• Experience working in a customer-facing role is expected.
• Ability to resolve conflicts calmly and effectively.
• Capable of working under pressure and multitasking.
• Strong time management and organisational skills are essential.

Responsibilities

• Greet guests, assign rooms, take payments and perform general admin duties; ensure guest enquiries/complaints are handled courteously and to guest satisfaction.

Skills

Customer service passion

Customer facing experience

Conflict resolution

Under pressure multitasking

Time management

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze fromGreen Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenant achieving the Silver Award.