Night Porter

Budock Vean; Trebah; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in Cornwall is seeking passionate individuals to join their hospitality team. The role involves ensuring guests receive exceptional service and managing various responsibilities such as guest check-in, handling complaints, and maintaining cleanliness in public areas. Employees benefit from tronc service charges, spa discounts, and length of service rewards, making it a rewarding place to grow in the hospitality industry.

Benefits

Tronc / Service charge

Complimentary off peak spa membership

20% discount on Spa treatments

25% discount on food & beverage throughout the hotels and restaurants

50% discount on bed & breakfast stays throughout the hotels

Friends & Family rates across the group

Access to 360 Wellbeing

Access to Wagestream

Length of Service rewards

Qualifications

• Passion for delivering exceptional service in a hospitality environment.
• Ability to handle guest complaints professionally.
• Excellent communication skills.

Responsibilities

• Ensure all guests receive a warm welcome and exceptional hospitality.
• Minimize and handle complaints as per hotel policy.
• Answer telephones and manage guest check-in and check-out.
• Assist with cleaning public areas and serving food and drinks.

Job description

Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.

If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.

Explore our opportunities and discover how you can make a difference with us!

Employee Benefits

• Tronc / Service charge
• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
• To follow all hotel policies as outlined in your training manual –
• Answering telephones, check in and checkout of hotel guests
• Dealing with guest queries
• Cleaning of public areas
• Set up or clear down from events and conferences
• To ensure the safety and security of the building and guests throughout the night
• Luggage assistance
• Serving Food and Drink to the highest standard to our guests when required.
• Support Food and Beverage department in aspects of their roles
• Support the Reception by preparing aspects of departure during the night.
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required