Night Porter

Village Hotels; Newcastle upon Tyne; On-site; GBP 24,000 - 29,000; Part time

Job summary

A leading hotel chain in Newcastle upon Tyne is seeking a Night Porter to ensure exceptional customer service during the night shift. In this varied role, you will resolve guest issues, prepare room-service orders, and serve at the bar while working closely with the Night team. Candidates should have strong problem-solving abilities and a proactive, versatile approach. This part-time role offers a competitive salary and extensive benefits including health and wellness memberships, discounts, and flexible hours.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on food and drink

Training and development programs

Well-being and healthcare benefits

Flexible working hours

Anniversary rewards

Company pension scheme

Life insurance

Qualifications

• Ability to work independently and proactively resolve issues.
• Strong interpersonal skills to maintain relationships with all departments.
• Experience in a customer-facing role preferred.

Responsibilities

• Ensure exceptional customer service throughout the night.
• Prepare room-service orders and serve on the bar.
• Address guest issues positively and efficiently.

Skills

Problem-solving

Customer service

Initiative

Relationship building

Job description

Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team you will need to think on your feet, proactively solve problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check‑in through to preparing room‑service orders and serving on the bar.

Key Responsibilities & Attributes

• Resolve guest issues efficiently and positively.
• Work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.

Salary & Employment

£24,445 per year (estimated). Part‑time. New Work, Grow, Play!

Benefits

• Complimentary Health and Wellness Membership at our home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels – experience our hospitality from £35 with a friend and enjoy breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift at our Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• Exciting training platform using Mobile Gaming across several hotel areas.
• Discounts and cashback offers on many high‑street brands and supermarkets.
• Well‑being and healthcare benefits with monthly well‑being programmes to support mental health.
• Mental health first aiders and up to 2 mental health days per year.
• Financial well‑being support and salary drawdown via Wagestream.
• Access to an Employee Assistance Programme offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted health cash plan and sick pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.