Night Porter

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Leeds; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in Leeds is seeking a Night Porter to support hotel operations and ensure guest satisfaction. You will engage with guests, oversee safety and security, and assist in food service preparation. Join a vibrant team dedicated to hospitality and enjoy various perks, including special room rates and continuous training opportunities.

Benefits

Special rates on hotel rooms

Recognition scheme rewards

Meals on duty

Talent referral bonuses

Employee events and celebrations

Pension Scheme access

Ongoing training programs

Qualifications

• Detail-oriented with an ability to manage safety and security.
• Strong team player who takes pride in guest satisfaction.

Responsibilities

• Support Head of Department in hotel operations.
• Maximize guest satisfaction by delivering excellent guest care.
• Prepare room service orders in the kitchen.

Job description

Overview

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

Perks Our Colleagues Enjoy

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Ideal Night Porter

• Be yourself!
• With your Night team colleagues, take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!