Night Manager - Coldra Court

Celtic Manor Resort; Newport; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounts on F&B and hotel stays

Leisure membership

GP service provided (virtual)

Wellbeing helpline

NEST pension

Social Club

Staff appreciation events

Awards program

Job summary

Celtic Manor Resort in Newport, Wales, seeks a proven Night Manager to lead our Night Front Office in a fast-paced 4–5* environment. You will direct the Night Team, oversee night audits, and coordinate cross-department support to ensure seamless guest journeys and smooth overnight operations.

The ideal candidate will have strong leadership, excellent communication, cash handling experience, and familiarity with hotel systems such as Opera PMS.

Qualifications

• Experience in night management/front office roles.
• Strong leadership and guest service skills.
• Cash handling, auditing procedures and hotel operations experience.
• Opera PMS knowledge preferred.

Responsibilities

• Lead and manage the Night Team to deliver exceptional guest service during night hours.
• Oversee and complete all night audit procedures accurately and efficiently.
• Support all hotel departments during overnight operations (Front Office, F&B, Housekeeping, Maintenance, Conferences & Events).
• Ensure the hotel is prepared for the following day's arrivals, events, functions and business demands.
• Manage room allocations, pre-arrival checks and guest billing audits.
• Handle guest inquiries and resolve complaints professionally, ensuring the best outcome.
• Act as lead Fire Marshal and First Aider during shifts, coordinating emergency procedures.

Skills

Leadership

Communication

Customer service

Cash handling

IT skills

Decision making

Proactive

Education

First Aid at Work

Personal Licence Holder

Basic Food Hygiene

Tools

Opera PMS

Job description

JOB TITLE –Night Manager

DEPARTMENT –Front Office

CONTRACTTYPE –Permanent

RATE OFPAY –£30,900 per annum plus fantastic company benefits

HOURS –40 hours, over 5 days

LOCATION –Newport, NP18 2LX

ID –REQ6653

We’re lookingfor a proven hospitality leader to take the helm of our Night Front Office team at ColdraCourt Hotel, part of the iconic Celtic Collection. If you’re anexperienced Night Front Office Manager who thrives in a fast‑paced 4–5* environmentand knows how to deliver exceptional guest journeys every time, this is youropportunity to shine.

OURIDEAL HERO WILL HAVE

• Previous experience in a Night Management, Front Office, Reception, Night Porter or similar hotel role.
• Strong leadership skills with the ability to motivate, develop and support colleagues.
• Excellent communication and customer service skills.
• Experience of cash handling, auditing procedures and hotel operations.
• Good IT skills, ideally with Opera PMS knowledge.
• The ability to remain calm and make decisions under pressure.
• A proactive and flexible approach to work.
• First Aid at Work, Personal Licence Holder or Basic Food Hygiene qualifications would be advantageous.

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Lead and manage the Night Team, ensuring exceptional guest service throughout the night.
• Oversee and complete all night audit procedures accurately and efficiently.
• Support all hotel departments during overnight operations, including Front Office, Food & Beverage, Housekeeping, Maintenance and Conference & Events.
• Ensure the hotel is prepared for the following day's arrivals, events, functions and business demands.
• Manage room allocations, pre‑arrival checks and guest billing audits.
• Handle guest enquiries and resolve complaints professionally, ensuring the best possible outcome.
• Act as the lead Fire Marshal and First Aider during your shift, coordinating emergency procedures when required

Produce daily operational reports and communicate all relevant information to the Front Office Manager and Hotel Manager.

Maximise hotel revenue opportunities and contribute to the continuous improvement of department procedures and standards.

BE RECOGNISED AND REWARDED

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US

As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environmentI am encouraged to LEARN, GROW and DEVELOP and to try new things in my roleI am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.