Reservations Agent

Celtic Manor Resort; Newport; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts on food and beverage and酒店住宿

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and annual recognition awards

Job summary

Celtic Manor Resort in Newport, UK is hiring a Reservations Agent to join our Sales & Revenue team. You will manage guest enquiries and reservations by phone and email, helping guests plan stays, golf, spa and dining experiences. The ideal candidate has excellent communication, a professional telephone manner, and attention to detail.

Previous reservations or hospitality experience is preferred, and you will work in a fast-paced, target-driven environment. We offer incentives and benefits.

Qualifications

• Excellent communication and customer service skills.
• Confident and professional telephone manner.
• Experience in reservations/hospitality/sales or customer contact environment (preferred).

Responsibilities

• Manage guest enquiries and reservations via telephone and email.
• Provide accurate information on accommodation, dining, golf, spa and resort facilities.
• Identify opportunities to maximise revenue through upselling and cross-selling.
• Deliver a seamless and personalised booking experience for every guest.
• Work collaboratively with colleagues to achieve guest satisfaction and business objectives.

Skills

Communication skills

Customer service

Phone manners

Attention to detail

Reservations experience

Job description

Job Title:Reservations Agent

Location:Newport, NP18 1HQ

Contract Type: Permanent

Pay:£12.92 per hour + Incentives & Amazing Benefits

Hours: Full Time

Job ID:req6724

Overview

Join the CelticManor Resort as a Reservations Agent within our Sales & Revenue team. Asone of our Hospitality Heroes, you will play an important role in creatingexceptional guest experiences from the very first interaction. Working in a fast-paced reservations environment, you will help guests plan memorable stays,golfing experiences, spa breaks and dining experiences while contributing tothe commercial success of the business.

Our idealhero will have

• Excellent communication and customer service skills
• A confident and professional telephone manner
• Previous experience within reservations,hospitality, sales or a customer contact environment (preferred but notessential)
• Strong attention to detail and accuracy whenmanaging bookings
• The ability to work effectively in a busy,target-driven environment

Implementingour 'Yes, We Can' philosophy, you will

• Manage guest enquiries and reservations viatelephone and email
• Provide accurate information on accommodation,dining, golf, spa and resort facilities
• Identify opportunities to maximise revenue throughupselling and cross-selling
• Deliver a seamless and personalised bookingexperience for every guest
• Work collaboratively with colleagues to achieveguest satisfaction and business objectives

Berecognised and rewarded

• Access to career development and training from dayone
• Discounts on food and beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual recognition awards

Grow with us

As a CelticCollection employee, you will be able to say:

I am equipped, trained and supported to do the bestjob I can

I am proud to be part of The Celtic Collection andwould recommend it to others

I work in an inclusive, friendly and supportiveenvironment

I am encouraged to learn, grow and develop withinmy role

I am recognised for my contribution and my ideasare valued

I understand our ambition and can contribute to itevery day

Additional Information

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer.

We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

We strive to ensure a fair and inclusive recruitment process for all candidates.