Night Manager - Coldra Court

The Celtic Collection; Newport; On-site; GBP 26,265 - 35,535; Full time

Benefits offered by this job

Company benefits

Career development training

Discounts on food & beverage

Job summary

The Celtic Collection is seeking a proven Night Manager to lead the Night Front Office team at Coldra Court Hotel in Newport. You will drive night operations in a fast-paced 4–5* environment, ensuring guest journeys are consistently exceptional and issues are resolved with precision.

Ideal candidates bring extensive night-front-office experience, strong leadership, cash handling and Opera PMS knowledge, and a calm, decisive approach under pressure.

Qualifications

• Proven experience in Night Front Office or related hotel roles.
• Strong leadership to motivate and support colleagues.
• Excellent communication and guest-service focus.

Responsibilities

• Lead and manage the Night Team to ensure exceptional guest service overnight.
• Oversee and complete all night audit procedures accurately and efficiently.
• Coordinate with Front Office, F&B, Housekeeping, Maintenance and Events during night operations.
• Prepare the hotel for the next day's arrivals, events and business needs.
• Manage room allocations, pre-arrival checks and guest billing audits.
• Handle guest enquiries and resolve complaints professionally.
• Act as lead Fire Marshal and First Aider during shifts.

Skills

Night management

Front Office leadership

Communication skills

Customer service

Cash handling and auditing

Opera PMS

Decision making under pressure

Tools

Opera PMS

Job description

JOB TITLE – Night Manager

DEPARTMENT – Front Office

CONTRACTTYPE – Permanent

RATE OFPAY – £30,900 per annum plus fantastic company benefits

HOURS – 40 hours, over 5 days

LOCATION – Newport, NP18 2LX

ID – REQ6653

OVERVIEW

We’re looking for a proven hospitality leader to take the helm of our Night Front Office team at Coldra Court Hotel, part of the iconic Celtic Collection. If you’re an experienced Night Front Office Manager who thrives in a fast‑paced 4–5* environment and knows how to deliver exceptional guest journeys every time, this is your opportunity to shine.

OUR IDEAL HERO WILL HAVE

• Previous experience in a Night Management, Front Office, Reception, Night Porter or similar hotel role.
• Strong leadership skills with the ability to motivate, develop and support colleagues.
• Excellent communication and customer service skills.
• Experience of cash handling, auditing procedures and hotel operations.
• Good IT skills, ideally with Opera PMS knowledge.
• The ability to remain calm and make decisions under pressure.
• A proactive and flexible approach to work.
• First Aid at Work, Personal Licence Holder or Basic Food Hygiene qualifications would be advantageous.

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Lead and manage the Night Team, ensuring exceptional guest service throughout the night.
• Oversee and complete all night audit procedures accurately and efficiently.
• Support all hotel departments during overnight operations, including Front Office, Food & Beverage, Housekeeping, Maintenance and Conference & Events.
• Ensure the hotel is prepared for the following day's arrivals, events, functions and business demands.
• Manage room allocations, pre-arrival checks and guest billing audits.
• Handle guest enquiries and resolve complaints professionally, ensuring the best possible outcome.
• Act as the lead Fire Marshal and First Aider during your shift, coordinating emergency procedures when required

Produce daily operational reports and communicate all relevant information to the Front Office Manager and Hotel Manager.

Maximise hotel revenue opportunities and contribute to the continuous improvement of department procedures and standards.

BE RECOGNISED AND REWARDED

• As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as – Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US

As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.