Casual Front Office Agent

Celtic Manor Resort; Newport; Hybrid; GBP 14,000 - 21,000; Part time

Job summary

Celtic Manor Resort in Newport is seeking a Casual Front Office Agent to deliver warm, professional service from arrival to departure, ensuring guests feel valued.

You will manage check-in and check-out, handle arrivals, maintain knowledge of The Celtic Collection, and strive to create a five-star first and last impression.

Qualifications

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure.
• A passion for delivering outstanding guest service, creating memorable experiences every time.
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude.
• The ability to thrive in a fast-paced, guest-focused environment.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Handle individual and group arrivals efficiently using hotel systems.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations.
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience.

Skills

Front desk

Guest service

Multitasking

Professional demeanour

Job description

Job Details

• Job Title – Casual Front Office Agent
• Department – Front of House
• Contract Type – Casual
• Rate of Pay – £12.71 per hour depending on age
• Hours – As and when required
• Location – Newport NP18
• ID – REQ6747

Overview

Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Casual Front Office Agent just one of the fantastic opportunities we offer from ‘Manor to Marina’.

Ideal Hero

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

Implementing Our ‘YES, WE CAN’ Philosophy, You Will

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

Grow With Us

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTALCLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Recruitment Info

In the event we receive a high number of applications, wereserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.