Night Manager

The Celtic Collection; Newport; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage and hotel

Free GP virtual appointment service

Staff appreciation events

Monthly and end-of-year awards

Job summary

The Celtic Collection in Newport, Wales, is seeking a proven Night Front Office Manager to lead the Night Front Office team at Coldra Court Hotel. You will thrive in a fast-paced 4–5* environment and deliver exceptional guest journeys overnight.

Key duties include overseeing night audits, managing room allocations, handling guest inquiries and complaints, coordinating with other departments, and acting as Fire Marshal and First Aider when needed.

Qualifications

• Previous experience in a Night Management or Front Office role.
• Strong leadership to motivate and develop colleagues.
• Excellent communication and customer service skills.
• Experience with cash handling and audits.
• Experience with hotel operations and IT systems.

Responsibilities

• Lead and manage the Night Team, ensuring exceptional guest service throughout the night.
• Oversee and complete all night audit procedures accurately and efficiently.
• Support all hotel departments during overnight operations (Front Office, F&B, Housekeeping, Maintenance, Events).
• Ensure the hotel is prepared for next day arrivals, events, and business demands.
• Manage room allocations, pre-arrival checks and guest billing audits.
• Handle guest inquiries and resolve complaints professionally.

Skills

Leadership

Front Office

Guest service

Communication

Cash handling

Auditing procedures

Hotel operations

Opera PMS

First Aid

Flexible/adaptive

Tools

Opera PMS

Job description

RATE OF PAY – £30,900 per annum plus fantastic company benefits

HOURS – 40 hours, over 5 days

LOCATION – Newport, NP18 2LX

ID – REQ6653

OVERVIEW

We’re looking for a proven hospitality leader to take the helm of our Night Front Office team at Coldra Court Hotel, part of the iconic Celtic Collection. If you’re an experienced Night Front Office Manager who thrives in a fast‑paced 4–5* environment and knows how to deliver exceptional guest journeys every time, this is your opportunity to shine.

OUR IDEAL HERO WILL HAVE

• Previous experience in a Night Management, Front Office, Reception, Night Porter or similar hotel role.
• Strong leadership skills with the ability to motivate, develop and support colleagues.
• Excellent communication and customer service skills.
• Experience of cash handling, auditing procedures and hotel operations.
• Good IT skills, ideally with Opera PMS knowledge.
• The ability to remain calm and make decisions under pressure.
• A proactive and flexible approach to work.
• First Aid at Work, Personal Licence Holder or Basic Food Hygiene qualifications would be advantageous.
• Lead and manage the Night Team, ensuring exceptional guest service throughout the night.
• Oversee and complete all night audit procedures accurately and efficiently.
• Support all hotel departments during overnight operations, including Front Office, Food & Beverage, Housekeeping, Maintenance and Conference & Events.
• Ensure the hotel is prepared for the following day's arrivals, events, functions and business demands.
• Manage room allocations, pre‑arrival checks and guest billing audits.
• Handle guest enquiries and resolve complaints professionally, ensuring the best possible outcome.
• Act as the lead Fire Marshal and First Aider during your shift, coordinating emergency procedures when required
• Produce daily operational reports and communicate all relevant information to the Front Office Manager and Hotel Manager.
• Maximise hotel revenue opportunities and contribute to the continuous improvement of department procedures and standards.

BE RECOGNISED AND REWARDED

As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as –

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Free GP virtual appointment service
• Staff appreciation events
• Monthly and end‑of‑year awards

GROW WITH US

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.