Night Manager

The Royal Forest, Epping Forest; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable hospitality establishment in Greater London is seeking a Night Manager who will ensure guest safety and smooth operations during overnight hours. The ideal candidate should have 1-2 years of experience in a similar role, displaying reliability and effective problem-solving skills. Responsibilities include managing night audits, handling guest check-ins, and ensuring property cleanliness. This position offers an hourly rate of £15.38 with numerous employee benefits, including discounts and bonuses.

Benefits

Access to Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Referrals bonus up to £1,500

50% off food

Birthday gift

Long Service Recognition

Retailer discounts via Reward Gateway

Cycle to Work Scheme

Qualifications

• 1-2 years of experience as a Night Manager in hotels or hospitality.
• Must be able to work independently and manage situations effectively.

Responsibilities

• Handle late guest check-ins and early check-outs.
• Perform night audits and security checks.
• Ensure breakfast service preparation is completed.
• Manage cleaning duties and property cleanliness.
• Evacuate in case of fire alarm activation.

Skills

Attention to detail

Problem-solving

Reliability

Effective communication

Organizational skills

Tools

Property Management System

Job description

Night Manager

Hourly rate of £15.38

Min 30-hour contract (max up to 40)

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager.

As a Night Manager at Heartwood Collection, you’ll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities:

• Handle late guest check‑ins, early check‑outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re responsible, reliable, and have a keen eye for details
• Well‑organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1‑2 years of experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship