Night Manager

The Montcalm Royal London House; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious luxury hotel in Greater London is seeking a Night Manager to oversee all hotel operations during the night shift. The ideal candidate should have proven experience in night management within luxury hotels and possess strong decision-making skills. Responsibilities include leading the night shift team, assisting guests, and ensuring compliance with luxury standards. This is a full-time role with overnight shifts, offering competitive salary and various benefits, including paid time off for birthdays.

Benefits

Competitive salary

Supportive team environment

28 days holiday

Cash-back health benefits

Discounted gym membership

Ongoing training and development

Qualifications

• Proven experience in Front Office or Night Management within luxury hotels.
• Strong financial and auditing skills.
• Additional languages are an advantage.

Responsibilities

• Oversee all hotel operations during the night shift.
• Lead the night shift team to ensure smooth operations.
• Greet and assist guests with check-in and check-out.

Skills

Leadership

Strong decision-making

Attention to detail

Fluency in English

Education

Degree or diploma in Hospitality Management

Tools

Opera PMS

Job description

Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid‑century gem near Liverpool Street. Combining classic charm with modern flair, its tech‑equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety, and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process.

This role requires strong decision‑making, attention to detail, and the ability to act independently while always representing Montcalm Collection’s luxury standards and values.

Key Responsibilities

• Lead the night shift team to ensure smooth overnight operations (Front Office, Housekeeping, F&B, Security).
• Greet and assist guests with check‑in, check‑out and any other request throughout the night.
• Serve as the senior hotel representative during the night.
• Oversee late arrivals, departures, and VIP guest care.
• Deal with any book‑outs from or to our property, ensuring they are handled professionally.
• Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction.
• Ensure VIP guests and any special requests are handled with utmost care.
• Ensure Front Desk is always manned and available for the guests.
• Conduct the nightly audit, ensuring accuracy in financial reporting.
• Monitor room availability and ensure accurate recording of all transactions and guest information.
• Maintain hotel safety and security, including regular property checks.
• Manage emergencies and incidents in line with hotel procedures.
• Support Front Office systems and ensure guest data integrity.
• Ensure all operational procedures are followed in all departments and report on any discrepancies.
• Prepare shift reports and handovers for senior management.
• Coordinate with Housekeeping and Maintenance for morning readiness.
• Uphold Montcalm Collection’s standards of service, luxury, and discretion.
• Foster a positive work environment that encourages teamwork, professional development and high employee morale.
• Provide training and support to night team members to ensure compliance with standards and best practices.
• Respond to emergencies and incidents following hotel’s protocols and procedures.
• Master the Fire Evacuation procedure and implementation.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Degree or diploma in Hospitality Management (or equivalent experience).
• Proven experience in Front Office or Night Management within luxury hotels.
• Proficiency in Opera PMS or similar hotel systems.
• Strong financial and auditing skills.
• Fluent English required, additional languages an advantage.

Working Condition

• Full‑time position, with overnight shifts.
• Requires flexibility with weekends and bank holidays.
• Extended periods of standing and walking may be required.
• Direct engagement with guests during late/early hours.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two‑year service.
• Cash‑back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.