Night Manager

UNIVERSITY OF STIRLING; Alloa; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent UK university is looking for a Night Manager to lead the night team, ensuring exceptional service experiences in a secure environment. The role requires organizing staff resources, volunteering for duties, and overseeing night operations while maintaining safety and compliance standards. Candidates should have a degree-level qualification and experience in supervisory roles, alongside strong leadership, communication, and customer service skills. This full-time position involves working shifts between 7 PM and 7 AM, maintained with the utmost commitment to safety and quality.

Qualifications

• Strong understanding of safeguarding, welfare support, risk management, and incident response.
• Experience in night management or supervisory roles.
• Ability to motivate and engage teams.

Responsibilities

• Provide leadership and direction to the night team.
• Organise staff resources to ensure exceptional service during the night.
• Take responsibility for resolving student/visitor queries and welfare concerns.

Skills

Customer service

Team motivation

Communication

Risk management

Collaboration

Education

Degree-level qualification or equivalent experience

Job description

The Post

The Night Manager is responsible for providing the night team with the leadership that delivers exceptional student, staff and visitor service experiences in a safe and secure environment. This role will be rostered on for 8-hour shifts between the hours of 7pm to 7am, 5 days over 7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.

The role holder will provide direction and support specifically to the AOA and Campus Support Teams delivering the operation across campus at night, with direct line management responsibility for the Night Supervisors and Security.

A hands-on, visible approach, monitoring all areas of the campus in person, is required to deliver the leadership, collaboration, judgement, customer and results focus required of the role. Key performance indicators of the role will be student/visitor experience, night team member experience and the relevant quality, brand and safety audits.

Description of Duties

Planning

• Assist with the planning of all relevant rotas required to ensure a safe and operationally successful service delivery
• Plan annual holiday entitlement in line with academic year and summer business requirements
• Work with the Head of Community Engagement and Director of Accommodation Services to develop approaches to drive cost efficiencies
• Identify and support the planning of relevant training for self and team(s) and attend as required
• Contribute to the planning and preparation for key campus events
• Be aware of and communicate with appropriate teams any requirements for campus safety ahead of, during and after weather incidents

Organising and Directing

• Organise staff resources, materials and deliver brief to ensure exceptional experience with optimal cost efficiencies over the “night” period in line with seasonal demands, and business requirements
• Ensure any “change” initiatives are implemented effectively with high levels of night staff/team engagement
• Ensure the night team has the appropriate tools, training and equipment to deliver the services, tasks and propositions consistently to the required standard
• Ensure that provision is made to maintain a clear understanding of requirements between student/visitor and operational staff
• In conjunction with the Director of Accommodation and relevant ‘Heads’ of Accommodation departmental teams, ensure that the teams deliver optimal levels of productivity in line with forecasted activity
• Liaise with the relevant night staff/teams to ensure the effective delivery of any student and visitor requirements and any special requests, known in advance
• Take responsibility for the Campus during your shift, as the “on duty” Manager and provide other team members with leadership support as required
• Ensure student/visitor facing front areas are always presented to the highest standard
• Allocate night team tasks fairly and monitor standards of completed tasks, communicating progress in handovers for dayshift management ensuring all tasks are complete
• Take responsibility for resolving student/visitor/guest concerns, queries and in the moment support required ranging from welfare to conduct, security and building operations
• Escalate concerns as required through the on-call management structure and emergency services

Staffing

• Provide night staff/teams with the clear purpose they require and support with relevant learning experiences and constant feedback on individual and team performance
• Observe and coach night staff/teams to ensure they are continuing to develop their skills
• Work with the Director of Accommodation Services and relevant department Heads within accommodation, to ensure that the night teams have an effective resource and succession plan
• Support student and guest arrivals, departures including preparing spaces, check-ins and outs, and responding to concerns to support the resident experience
• Ensure that you have a personal development plan and seek feedback from those you lead on a regular basis
• Performance coach, develop and follow-up with the security team, including handling return to work and achieving success conversations
• Line manage Night Supervisors

Control

• Ensure compliance with all financial, privacy, data security policy and procedures
• Ensure all systems are “backed up” and maintained as per standard policy
• Maintain consistent and robust security related to student/visitor data and valuables, stock, cash, equipment and ensure that all standard department procedures are fully adhered to

Essential Criteria

• Degree-level qualification or equivalent experience
• Demonstrated experience of night management or supervisory roles
• Strong understanding of safeguarding, welfare support, risk management and incident response
• Have and maintain an active and clean driver’s licence
• Ability to motivate and engage teams and communicate effectively
• Excellent customer service
• Strong collaboration skills, with the ability to work effectively across departments and with a wide range of stakeholders
• Sound judgement and decision-making ability, particularly in night-time or high-risk situations
• Results-focused approach
• Holding and maintaining a valid and clean driver’s licence and a commitment to ongoing personal and professional development

Desirable Criteria

• Certificated learning in delivering training, coaching and performance management techniques
• Local or National Security Training Certification
• Accredited First Aider
• Leadership and Change Management certification
• Mental Health First Aid and ASIST training, or willingness to undertake when in-post
• Experience working in a university/campus environment
• Experience managing/leading on emergency response processes or security operations

Additional Information

Full time

Open ended

The closing date for applications is midnight on Monday 09 February 2026.

Interviews are expected to take place on Thursday 19 February 2026.

There is an expectation that work will be undertaken in the UK.

This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role may be eligible for sponsorship depending on candidate circumstances under SOC code 1251.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.