Night Hotel Receptionist

St Pancras Hotel Services Ltd; City Of London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A hospitality company in London is looking for an experienced Night Hotel Receptionist to manage on-site operations, ensure guest satisfaction, and handle security for the property. Candidates should possess excellent communication skills and have experience using a PMS system. The role involves working 4 days a week with 12-hour shifts, offering a competitive salary of up to £28,571 annually.

Qualifications

• Required experience in a hotel reception or similar role.
• Advanced command of English, both oral and written.
• Full-time availability with a flexible schedule.

Responsibilities

• Monitor security of the property and respond to emergencies.
• Communicate urgent issues to line manager or manager on duty.
• Assist guests promptly and maintain effective communication.
• Handle credit limit reporting and cash handling accurately.
• Provide exceptional customer service throughout the guest journey.

Skills

Rezlynx (PMS system)

Presentation skills

Interpersonal skills

Cash handling

Clerical tasks

Attention to detail

Independent work

English (oral and written)

Knowledge of company services

Customer service

Job description

Overview

Night Hotel Receptionist – California Hotel 3*. Kings Cross. Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 days a week (12 hrs shifts – 48 hrs per week), monitoring security of the property, responding professionally and promptly to an emergency; communicating urgent issues to line manager or manager on duty, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is always briefed therefore communication is key.

Responsibilities

• Possess comprehensive knowledge of the company PMS system, Rezlynx.


• Possess excellent presentation and interpersonal skills.


• Skilled in checking arrivals lists, credit limit reporting and cash handling.


• Knowledge of standard PC packages and computerized reservations systems.


• Proficient in handling general clerical and administrative tasks.


• Be flexible, will have great attention to detail.


• Possess the ability to work independently.


• Excellent command in English, both in oral and written.


• Be extremely knowledgeable in regard to the company services, standards & products.


• Commercially and financially astute.


• Provide exceptional customer service and unforgettable experience.

Experience and Qualifications

• Experience: Required


• Languages: English – Advanced


• Employment: Full-time


• Schedule: 4 days in - 4 days off (48h per week)


• Salary: up to £28,571 yearly


• Starting time: Immediate start!

About St Pancras Hotel Services Ltd:
St Pancras Hotels Services Limited is a hospitality company based in King\'s Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.