Night Hotel Manager: Lead Overnight Ops & Guest Experience

GLA - Nights; Glasgow; On-site; GBP 125,000 - 150,000; Full time

Job summary

A local hotel service in Glasgow is seeking a Night Hotel Manager to oversee operations during the night shift. The ideal candidate will ensure guest safety, manage staff, and maintain high service standards. Responsibilities include guest assistance, handling inquiries, and supervising night shift operations. Applicants should have hotel management experience, strong leadership skills, and flexibility to work overnight shifts, including weekends and holidays.

Qualifications

• Previous experience in hotel management or hospitality, preferably in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Flexibility to work overnight shifts, including weekends and bank holidays.

Responsibilities

• Greet and assist guests upon arrival during the night shift.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure exceptional guest satisfaction by maintaining high standards of service.
• Implement and enforce hotel policies and procedures.
• Oversee all hotel operations during the night shift, including front desk, housekeeping, and maintenance.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Tools

HotSoft software

Job description

A local hotel service in Glasgow is seeking a Night Hotel Manager to oversee operations during the night shift. The ideal candidate will ensure guest safety, manage staff, and maintain high service standards. Responsibilities include guest assistance, handling inquiries, and supervising night shift operations. Applicants should have hotel management experience, strong leadership skills, and flexibility to work overnight shifts, including weekends and holidays.