Night Front Desk Professional - Free Parking & Training

Stratford Manor; Stratford-upon-Avon; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development

Employee Assistance Program – Hospital

Refer a friend scheme

Free parking

Live In Accommodation available

Job summary

Stratford Manor Hotel & Spa in Stratford-upon-Avon, part of The QHotels Collection, is seeking a night receptionist who greets guests on arrival, handles checks in and out, and resolves guest inquiries with a friendly, professional approach.

You will work overnight to ensure guest satisfaction, with access to leisure facilities and discounts across The QHotels Collection. Live-in accommodation may be available to the right candidate.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Conflict resolution experience.

Responsibilities

• Manage the night reception, greet guests on arrival, administer check-ins and check-outs, and resolve guest inquiries/complaints in a friendly, professional manner to ensure satisfaction.

Skills

Guest service

Conflict resolution

Minimum supervision

Courteous attitude

Job description

Stratford Manor Hotel & Spa in Stratford-upon-Avon, part of The QHotels Collection, is seeking a night receptionist who greets guests on arrival, handles checks in and out, and resolves guest inquiries with a friendly, professional approach.

You will work overnight to ensure guest satisfaction, with access to leisure facilities and discounts across The QHotels Collection. Live-in accommodation may be available to the right candidate.