Night Guest Service Agent

Hilton Worldwide, Inc.; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Northampton seeks a Night Guest Service Agent to create memorable experiences for guests. Responsibilities include ensuring a warm welcome and providing exceptional customer service. Ideal candidates are friendly and positive, with a passion for hospitality. This position offers an hourly rate of £12.47 and opportunities for career growth in an inclusive environment.

Benefits

Hourly Rate £12.47

Free meals when on duty

Career growth opportunities

Discounted hotel nights

High street discounts

28 days holiday (increasing yearly)

Qualifications

• Must be friendly, positive, and eager to be part of a team.
• Demonstrate exceptional levels of customer service.
• Strong knowledge of hotel facilities.

Responsibilities

• Create memorable experiences for guests.
• Ensure the warmest welcome for guests.
• Work in the Reception area and hotel lobby.

Skills

Customer service

Teamwork

Problem-solving

Job description

Night Guest Service Agent (Job Number: HOT0C2KT)

Work Locations

Hilton Northampton Hotel 100 Watering Lane, Collingtree Northampton NN4 0XW

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Hourly Rate £12.47

Smart uniform provided

Free and healthy meals when on duty

Grow your Career your next position could be as a Front Office Supervisor or Shift Leader

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

Guest Experience Day after successfully passing probation

Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area and hotel lobby.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office