Guest Services Associate - Nights

Celtic Manor Resort; Cardiff; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Career development training

Food & hotel discounts

Leisure membership discount

GP virtual appointments

Wellbeing helpline

Nest pension scheme

Social Club

Staff events

Awards

Job summary

The Celtic Collection in Cardiff seeks a Guest Services Associate – Nights at The Parkgate Hotel to ensure exceptional overnight guest experiences. You will work with the Night Duty Manager and Front of House to welcome guests, perform night audits, and prep the hotel for the next day.

Ideal candidates have hotel or hospitality experience, night-shift capability, and strong communication and IT skills (Opera advantageous). A proactive, guest-focused approach is essential.

Qualifications

• Previous experience in a hotel, hospitality or customer service environment.
• Experience working night shifts or within a 24-hour operation.
• Excellent communication and interpersonal skills.
• A professional and welcoming approach to guest service.
• Good IT skills with experience of hotel systems such as Opera (advantageous).
• Flexible and proactive attitude with the ability to work independently.
• Strong organisational skills and attention to detail.
• The ability to remain calm and professional when handling guest queries.

Responsibilities

• Deliver exceptional guest service from arrival through to departure.
• Support the Night Duty Manager with overnight operations and night audit procedures.
• Handle guest enquiries, requests and feedback professionally and efficiently.
• Manage billing procedures and support the reconciliation of daily revenues.
• Prepare the hotel and its outlets for the following-day business.
• Maintain high standards of cleanliness, presentation and safety throughout the hotel.
• Provide concierge-style assistance and knowledge of hotel facilities and local attractions.
• Support other departments during overnight operations as required.
• Ensure all front-of-house procedures and checklists are completed accurately.

Skills

Hotel experience

Night shifts

Communication

Guest service

IT skills (Opera)

Independent working

Organisational skills

Calm under pressure

First Aid at Work

Basic Food Hygiene

Personal Licence

Tools

Opera

Job description

Job Title - GuestServices Associate – Nights

Department – Front Office

Contract Type – Permanent

Rate of Pay – £12.98 per hour

Hours – Full Time, Nights

Location – The ParkgateHotel, Cardiff

Overview

Join the ‘Greatest Story in Hospitality’ by becoming oneof our Front Office Hospitality Heroes at the luxurious Parkgate Hotel in theheart of Cardiff.

We are looking for a Guest Services Associate – Nights tohelp deliver exceptional guest experiences throughout the overnight operation.Acting as one of the key points of contact for our guests, you will provide awarm welcome, deliver outstanding service and ensure the smooth running of thehotel during the night.

Working closely with the Night Duty Manager and Front ofHouse Manager, you will support all aspects of the overnight operation, fromguest arrivals and departures to night audit procedures, preparing the hotelfor the following day and assisting departments across the hotel as required.

This is an exciting opportunity for an individual whoenjoys working in a guest-focused environment and takes pride in providingmemorable experiences.

Our Ideal Hero Will Have

• Previousexperience in a hotel, hospitality or customer service environment


• Experienceworking night shifts or within a 24-hour operation


• Excellentcommunication and interpersonal skills


• Aprofessional and welcoming approach to guest service


• GoodIT skills, with experience of hotel systems such as Opera beingadvantageous


• Aflexible and proactive attitude with the ability to work independently


• Strongorganisational skills and attention to detail


• Theability to remain calm and professional when handling guest queries


• Desirable qualifications include First Aid at Work, BasicFood Hygiene and a Personal Licence.

Implementing Our ‘Yes, We Can’ Philosophy, You Will

• Deliverexceptional guest service from arrival through to departure


• Supportthe Night Duty Manager with overnight operations and night auditprocedures


• Handleguest enquiries, requests and feedback professionally and efficiently


• Managebilling procedures and support the reconciliation of daily revenues


• Preparethe hotel and its outlets for the following day's business


• Maintainhigh standards of cleanliness, presentation and safety throughout thehotel


• Provideconcierge-style assistance and extensive knowledge of hotel facilities andlocal attractions


• Supportother departments during the overnight operation where required


• Ensureall front-of-house procedures and checklists are completed accurately

Be Recognised and Rewarded

As one of our Hospitality Heroes you will receive a hostof Company benefits such as:

• Accessto career development training from day one


• Discountson food and beverage and hotel stays


• Discountedleisure membership


• FreeGP virtual appointment service


• 24/7wellbeing helpline


• NESTpension scheme


• SocialClub


• Staffappreciation events


• Monthlyand end-of-year awards

Grow With Us

As a Celtic Collection employee, you will be able to say:

• Iam equipped, trained and supported to do the best job I can.


• Iam proud to be part of The Celtic Collection and would recommend it toothers.


• Iwork in an inclusive, friendly, positive and constructive environment.


• Iam encouraged to learn, grow and develop and to try new things in my role.


• Iam thanked and recognised for the work I do, and my views and ideas arevalued.


• Iam crystal clear about our ambition, and I can contribute to it every day.

Recruitment Info

In accordance with UK immigration legislation, allapplicants must have the legal right to live and work in the United Kingdom.

Successful candidates will be required to provide original documentation toverify their eligibility to work in the UK prior to employment, in line withHome Office guidance.

The Celtic Collection is committed to being an equalopportunities employer. We welcome applications from all individuals regardlessof age, disability, gender identity, marital status, race, religion or belief,sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.