Casual Front Office Agent

The Celtic Collection; Caerleon; On-site; GBP 17,000 - 19,000; Part time

Job summary

The Celtic Collection in Newport is seeking a Casual Front Office Agent to join our Front of House team. You will greet guests, manage check-in and check-out, and ensure a smooth arrival experience.

This casual role requires a calm, professional demeanor, a passion for outstanding service, and the ability to multitask in a fast-paced environment while using hotel systems. Hours are as and when required, and you will contribute to memorable guest stays.

Qualifications

• Welcomes guests with warmth and professionalism.
• Delivers memorable guest experiences.
• Handles front desk duties efficiently while multitasking.
• Maintains a calm, friendly presence in a fast-paced environment.

Responsibilities

• Welcome guests with warmth and professionalism, guiding check-in and check-out.
• Manage arrivals for individuals and groups using hotel systems.
• Provide information and recommendations about The Celtic Collection.
• Create a five-star first and last impression for guests.

Skills

Guest service excellence

Multitasking

Professional demeanor

Guest experience focus

Tools

Hotel systems

Job description

JOB TITLE – Casual Front Office Agent

DEPARTMENT – Frontof House

CONTRACTTYPE – Casual

RATE OFPAY – £12.71 per hour depending on age

HOURS – As and when required

LOCATION – Newport NP18

ID – REQ6747

OVERVIEW – Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Casual Front Office Agent just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

GROW WITH US

• As a CelticCollection employee, you will be able to say –
• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTALCLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.