Night Front Desk Host — Welcoming Guest Experience London

The Imperial London Hotels Limited; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

ILH Training Academy programmes

Holiday Purchase Scheme

Uniform dry-cleaning

Season Ticket / Travelcard Loan

Staff discounts

Food & beverage discounts

Health Cash Plan

Employee Assistance Programme

Job summary

Morton Hotel in Bloomsbury, London, part of The Imperial London Hotels Limited, is hiring a Night Receptionist for our Front Office team. You’ll handle check-in/check-out, reservations, amendments, and cancellations while promoting the 1837 Guest Loyalty Programme.

A friendly personality and strong English communication are essential. Based in Bloomsbury, the 34-room Morton Hotel offers a cosy atmosphere with a small basement bar and gallery space.

Qualifications

• 1 year of experience as Front Office Receptionist / Night Receptionist in hotel industry
• Proactive customer service mindset
• Positive and caring personality
• Problem solving abilities
• Professional English proficiency
• Team-oriented attitude
• Willingness to work night shifts, weekends, and bank holidays

Responsibilities

• Manage room reservations and amendments/cancellations
• Check-in and check-out processes and guest liaison
• Promote 1837 Guest Loyalty Programme
• Provide accurate information on hotel services and local attractions
• Maintain a welcoming front desk during night shifts

Skills

Customer service

Problem-solving

Team-oriented

English proficiency

Flexible shift pattern

Tools

Microsoft Outlook

Job description

Morton Hotel in Bloomsbury, London, part of The Imperial London Hotels Limited, is hiring a Night Receptionist for our Front Office team. You’ll handle check-in/check-out, reservations, amendments, and cancellations while promoting the 1837 Guest Loyalty Programme.

A friendly personality and strong English communication are essential. Based in Bloomsbury, the 34-room Morton Hotel offers a cosy atmosphere with a small basement bar and gallery space.