Night Receptionist

The Imperial London Hotels Limited; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

ILH Training Academy programmes

Holiday Purchase Scheme

Uniform dry-cleaning

Season Ticket / Travelcard Loan

Staff discounts

Food & beverage discounts

Health Cash Plan

Employee Assistance Programme

Job summary

Morton Hotel in Bloomsbury, London, part of The Imperial London Hotels Limited, is hiring a Night Receptionist for our Front Office team. You’ll handle check-in/check-out, reservations, amendments, and cancellations while promoting the 1837 Guest Loyalty Programme.

A friendly personality and strong English communication are essential. Based in Bloomsbury, the 34-room Morton Hotel offers a cosy atmosphere with a small basement bar and gallery space.

Qualifications

• 1 year of experience as Front Office Receptionist / Night Receptionist in hotel industry
• Proactive customer service mindset
• Positive and caring personality
• Problem solving abilities
• Professional English proficiency
• Team-oriented attitude
• Willingness to work night shifts, weekends, and bank holidays

Responsibilities

• Manage room reservations and amendments/cancellations
• Check-in and check-out processes and guest liaison
• Promote 1837 Guest Loyalty Programme
• Provide accurate information on hotel services and local attractions
• Maintain a welcoming front desk during night shifts

Skills

Customer service

Problem-solving

Team-oriented

English proficiency

Flexible shift pattern

Tools

Microsoft Outlook

Job description

If so, we’d love to hear from you! We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London, working at Morton Hotel, with 34 rooms. It’s a homely place to be, offering a cosy basement bar and artwork lining the walls throughout the building.

What We’re Looking For

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!)

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What’s In It For You

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH’s nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you’ve already earned
• Access to shopping discounts across several high-street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well-being support
• Access to our Employee Assistance Programme by Hospitality Action

About Us

You can explore additional benefits here.

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!