Night Front Desk & Guest Services Specialist – Luxury Hotel

Front Office - The Landmark London; City of Westminster; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading hotel in London is looking for a Night Front Office Clerk to join their team. The role requires exceptional customer service skills, attention to detail, and the ability to handle cash transactions. This position offers an annual salary of up to £31,000 along with a range of benefits including discounts, complimentary stays, and a pension plan. If you're interested in making a difference in guest experiences, apply now!

Benefits

Pension with company contributions

50% discount in all restaurants and spa treatments

Complimentary stays after probation

Private medical insurance

Employee Assistance Programme

Opportunities for development and training

Free meals on duty

Qualifications

• Experience in a front office or guest service role.
• Understanding of hotel standards and procedures.
• Ability to handle cash transactions efficiently.

Responsibilities

• Familiarize with departmental Standard Operating Procedures.
• Ensure all activities related to cash handling are correct.
• Meet and exceed guest expectations consistently.
• Pre-register guests as required by established procedures.

Skills

Customer service

Cash handling

Attention to detail

Job description

A leading hotel in London is looking for a Night Front Office Clerk to join their team. The role requires exceptional customer service skills, attention to detail, and the ability to handle cash transactions. This position offers an annual salary of up to £31,000 along with a range of benefits including discounts, complimentary stays, and a pension plan. If you're interested in making a difference in guest experiences, apply now!