Night Front Desk & Guest Experience Lead

Park House Hotel; Shifnal; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

£70 BB per night Friends & Family rate

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Retail & dining discounts

Employee Assistance Programme & online

Same day online GP appointments

Milestone employment anniversaries

Job summary

Park House Hotel in Shifnal, United Kingdom, is seeking a Guest Service Assistant for nights. You will be the face of the hotel overnight, handling front desk duties, security checks, and guest inquiries while supporting overnight admin tasks.

You’ll ensure a welcoming, safe environment and a smooth morning handover, strengthening interdepartmental collaboration for outstanding service. The role requires self-motivation, excellent communication, and strong time management to maintain guest

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Front desk duties during night shift and security checks.
• Handle guest inquiries and overnight administrative tasks.
• Ensure hotel is ready and in great shape for guests in the morning.
• Forge a great rapport with guests and coordinate with other departments to maximise service.

Skills

Customer service

Night shift alertness

Problem solving

IT and admin

Hotel/customer-facing experience

Job description

Park House Hotel in Shifnal, United Kingdom, is seeking a Guest Service Assistant for nights. You will be the face of the hotel overnight, handling front desk duties, security checks, and guest inquiries while supporting overnight admin tasks.

You’ll ensure a welcoming, safe environment and a smooth morning handover, strengthening interdepartmental collaboration for outstanding service. The role requires self-motivation, excellent communication, and strong time management to maintain guest