Night Front Desk & Guest Experience Associate

Aimbridge; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Industry-leading training and career发展

Staff discounts on hotel stays

IHG employee benefits

PayStream access

Flexible shifts

Paid breaks and 28 days holidays

Staff parking

Employee assistance programme

Incentives

Job summary

Aimbridge Hospitality EMEA is seeking a Nights Guest Service Assistant to deliver outstanding guest service, check guests in and out, handle inquiries and reservations, and maintain a welcoming front desk. You’ll support night-time operations and collaborate across departments to ensure a seamless guest experience.

As part of the team, you will engage with guests with a friendly, professional manner, assist with broad hotel services, and contribute to continuous improvement in service delivery.

Qualifications

• Attention to detail to ensure rooms and public areas are clean and well maintained.
• Strong communication, both verbal and written, with guests and colleagues.
• Customer-focused approach to inquiries and complaints with a professional demeanour.
• Good organisational skills to manage reservations and workload.
• Basic computer skills and familiarity with hotel software.

Responsibilities

• Check guests in and out and handle inquiries and reservations.
• Maintain a clean, welcoming front desk area and support night-time operations.
• Assist in food & beverage, maintenance and other areas as needed with excellent service.
• Provide first-class customer service and teamwork with hotel colleagues.

Skills

Attention to detail

Communication skills

Customer service skills

Organisational skills

Technical skills

Teamwork

Education

High school diploma or equivalent

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Nights Guest Service Assistant to deliver outstanding guest service, check guests in and out, handle inquiries and reservations, and maintain a welcoming front desk. You’ll support night-time operations and collaborate across departments to ensure a seamless guest experience.

As part of the team, you will engage with guests with a friendly, professional manner, assist with broad hotel services, and contribute to continuous improvement in service delivery.