Night Front Desk & Guest Experience Specialist

Crest Hotels Group; England; Remote; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Friends & Family rate

Meals on duty

Hospitality rewards

Employee Assistance Programme & GP

Staff discounts (retail & dining)

50% off Food & Beverage

Job summary

Avisford Park Hotel in the United Kingdom is seeking a Guest Service Assistant - Nights to welcome guests and deliver overnight front desk service. You will handle night-time inquiries, security checks, and ensure the hotel is ready for morning arrivals.

The role emphasizes guest care, cross-department collaboration, and maximizing revenue opportunities where appropriate. Ideal candidates are self-motivated with strong communication and time-management skills, and prior hotel or customer-facing

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Face of the hotel during nighttime operations including front desk duties.
• Conduct security checks and respond to guest inquiries overnight.
• Assist with overnight administrative tasks and reporting.
• Ensure the hotel is clean, organized and ready for morning guests.
• Collaborate with other departments to maximise overnight revenue opportunities.

Skills

Customer service

Night shift

Problem solving

IT skills

Hospitality experience

Job description

Avisford Park Hotel in the United Kingdom is seeking a Guest Service Assistant - Nights to welcome guests and deliver overnight front desk service. You will handle night-time inquiries, security checks, and ensure the hotel is ready for morning arrivals.

The role emphasizes guest care, cross-department collaboration, and maximizing revenue opportunities where appropriate. Ideal candidates are self-motivated with strong communication and time-management skills, and prior hotel or customer-facing