Night Front Desk & Guest Experience Lead

Compass Group UK; Stone; Sur place; GBP 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Meals on duty

23 days annual leave

Résumé du poste

Yarnfield Park in Staffordshire is seeking a reliable Night Porter to join the team. Working through the night, you will help ensure smooth operations, guest safety, and readiness for the morning shift.

You’ll be the overnight point of contact, handle queries and requests, and supervise night duties as required. Training will be provided, and a strong guest-focused approach is essential.

Qualifications

• Experience in hospitality, hotels, customer service or a similar guest-facing environment.

Responsabilités

• Oversee hotel and venue operations throughout the night, ensuring guests receive a safe, welcoming and positive experience.
• Act as a key point of contact for guests during the night, responding to questions, requests and any issues that arise.
• Conduct a briefing for colleagues working the night shift, ensuring everyone is aware of the night's activities and priorities.
• Communicate key information to the overnight team, including group and VIP arrivals, special requests and repeat guests.
• Welcome guests arriving during the night and assist with check-in and any accommodation requirements where required.

Connaissances

Hospitality experience

Customer service

Communication skills

Independent worker

Description du poste

Yarnfield Park in Staffordshire is seeking a reliable Night Porter to join the team. Working through the night, you will help ensure smooth operations, guest safety, and readiness for the morning shift.

You’ll be the overnight point of contact, handle queries and requests, and supervise night duties as required. Training will be provided, and a strong guest-focused approach is essential.