Night Front Desk Lead: Guest Service Excellence

Ashford International - Reception and Nights; Ashford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Training support including course fees

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Ashford International - Reception and Nights in Ashford, UK, is looking for a night reception manager. This role includes greeting guests, managing check-ins and check-outs, and addressing guest enquiries and complaints to ensure satisfaction.

Ideal candidates will have a passion for outstanding guest service and the ability to work independently. Incentives include a free health club membership, discounts, and professional training support. The hotel is located in a key area, providing excellent leisure facilities.

Qualifications

• Experience in customer service or hospitality roles.
• Ability to effectively manage guest complaints and enquiries.
• Strong communication skills.

Responsibilities

• Manage the reception during the night and greet guests.
• Administer check-ins and check-outs efficiently.
• Ensure guest satisfaction throughout their stay.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Conflict resolution experience

Job description

Ashford International - Reception and Nights in Ashford, UK, is looking for a night reception manager. This role includes greeting guests, managing check-ins and check-outs, and addressing guest enquiries and complaints to ensure satisfaction.

Ideal candidates will have a passion for outstanding guest service and the ability to work independently. Incentives include a free health club membership, discounts, and professional training support. The hotel is located in a key area, providing excellent leisure facilities.