Guest Service Assistant Nights

Crest Hotels Group; Shifnal; À distance; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Friends & Family rate

50% off Food & Beverage

Meals on duty

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Same-day online GP appointments

Résumé du poste

Crest Hotels Group in Shifnal is seeking a Guest Service Assistant - Nights to be the face of the hotel during nighttime operations, delivering a safe, welcoming and efficient experience for guests. You will handle front desk duties, security checks, guest inquiries and overnight admin tasks.

This role emphasises independent work, strong communication, and the ability to forge rapport with guests and colleagues, ensuring the hotel is ready for morning arrivals and maximising overnight revenue

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsabilités

• Provide overnight front desk duties and ensure a welcoming and efficient guest experience.
• Carry out security walks and checks and support overnight operations.
• Handle guest inquiries and assist with overnight administrative tasks.
• Build rapport with guests and collaborate with all hotel departments to maximise overnight revenue opportunities.
• Report to the Guest Service Manager - Nights and coordinate with the hotel team.

Connaissances

Excellent customer service

Strong communication

Independent work

Ability to stay alert at night

Problem solving

IT and administrative skills

Reservations handling

Outils

Reservations system

Reporting tools

Description du poste

Set on the edge of the market town of Shifnal.

The Role of Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.

The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments