Night Front Desk & Guest Experience Specialist

Crest Hotels Group; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

£70 BB Friends & Family rate

Milestone anniversaries celebrated

50% off Food & Beverage

Meals on duty

Hospitality Rewards

Retail/dining discounts

Employee Assistance Programme & GP

Job summary

Avisford Park Hotel is seeking a proactive Guest Service Assistant - Nights to greet guests, manage night-time front desk duties, and ensure a secure, welcoming environment. You will support overnight operations, handle guest inquiries, and assist with overnight administrative tasks, contributing to a smooth morning handover.

This role emphasizes strong customer service, independence during night shifts, and collaboration with all hotel departments to deliver excellent service and maximise

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Provide overnight front desk duties and guest assistance.
• Conduct security checks and ensure hotel safety during night shift.
• Handle guest inquiries and overnight administrative tasks.
• Collaborate with other departments to maximise revenue opportunities.

Skills

Customer service

Independent work

Problem solving

IT skills

Hospitality experience

Job description

Avisford Park Hotel is seeking a proactive Guest Service Assistant - Nights to greet guests, manage night-time front desk duties, and ensure a secure, welcoming environment. You will support overnight operations, handle guest inquiries, and assist with overnight administrative tasks, contributing to a smooth morning handover.

This role emphasizes strong customer service, independence during night shifts, and collaboration with all hotel departments to deliver excellent service and maximise