Guest Service Assistant Nights

Park House Hotel; Shifnal; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

£70 BB per night Friends & Family rate

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Retail & dining discounts

Employee Assistance Programme & online

Same day online GP appointments

Milestone employment anniversaries

Job summary

Park House Hotel in Shifnal, United Kingdom, is seeking a Guest Service Assistant for nights. You will be the face of the hotel overnight, handling front desk duties, security checks, and guest inquiries while supporting overnight admin tasks.

You’ll ensure a welcoming, safe environment and a smooth morning handover, strengthening interdepartmental collaboration for outstanding service. The role requires self-motivation, excellent communication, and strong time management to maintain guest

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

Responsibilities

• Front desk duties during night shift and security checks.
• Handle guest inquiries and overnight administrative tasks.
• Ensure hotel is ready and in great shape for guests in the morning.
• Forge a great rapport with guests and coordinate with other departments to maximise service.

Skills

Customer service

Night shift alertness

Problem solving

IT and admin

Hotel/customer-facing experience

Job description

Set on the edge of the market town of Shifnal.

The Role of Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.

The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments