Front Desk Experience Leader – Guest Service & Operations

Valor Hospitality Careers - UK; Gatwick; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Holiday Inn London - Gatwick Airport is seeking an energetic Assistant Reception Manager to lead the front desk team, delivering a warm welcome and impeccable service from check-in to check-out.

You will coach and motivate staff, manage reservations, handle inquiries and billing, and liaise with other departments to promptly meet guest needs while upholding health and safety standards. Flexibility to work weekends and holidays is essential.

Qualifications

• Experience in a supervisory role within hospitality, preferably hotel reception.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with hotel management software (Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to stay calm under pressure and handle shifts including weekends/holidays.

Responsibilities

• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism.
• Oversee daily front desk operations for efficient procedures.
• Manage room reservations, cancellations, and modifications with accuracy.
• Handle billing, invoicing, and cash management following hotel policies.
• Liaise with other departments to meet guest needs promptly.
• Maintain front desk policies and health and safety compliance.

Skills

Team Leadership

Customer Service

Interpersonal Skills

Opera

PMS

Tools

Opera

PMS

Job description

Holiday Inn London - Gatwick Airport is seeking an energetic Assistant Reception Manager to lead the front desk team, delivering a warm welcome and impeccable service from check-in to check-out.

You will coach and motivate staff, manage reservations, handle inquiries and billing, and liaise with other departments to promptly meet guest needs while upholding health and safety standards. Flexibility to work weekends and holidays is essential.