Night Porter: Guest Services & Free Meals

Hilton Gatwick - Arora Group; Guildford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Cycle 2 work scheme

UK attraction discounts Merlin Enterta

Taste card

Life assurance scheme

Employee assistance programme

Job summary

Hilton London Gatwick is seeking a proactive Night Porter to ensure guests receive excellent service throughout the night. You will manage check-in and checkout processes, provide information on hotel facilities and local attractions, and resolve issues promptly.

Administrative duties and preparation tasks complete the role. The ideal candidate will communicate clearly in English, stay calm under pressure, and work well in a team.

Qualifications

• Night porter role in a 4-star hotel preferred.
• Excellent spoken and written English.
• Strong organisational skills and attention to detail.
• Calm under pressure with multi-tasking ability.

Responsibilities

• Oversee night portering duties and guest check-in/out.
• Provide guests with information about facilities and local area.
• Handle guest inquiries promptly and professionally.
• Perform administrative tasks and prepare nightly reports.

Job description

Hilton London Gatwick is seeking a proactive Night Porter to ensure guests receive excellent service throughout the night. You will manage check-in and checkout processes, provide information on hotel facilities and local attractions, and resolve issues promptly.

Administrative duties and preparation tasks complete the role. The ideal candidate will communicate clearly in English, stay calm under pressure, and work well in a team.