Night Duty Manager — Overnight Hospitality Leader

IBIS BUDGET; Hounslow; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Free hotel stays in UK Accor hotels

50% off in Accor restaurants

Global employee discounts across 100++

Accor Academy training

Internal progression and international

Inclusive team culture

Health & wellbeing support

Job summary

Ibis Budget London Heathrow Central is seeking a Night Duty Manager to oversee the overnight operation, ensuring guest satisfaction and security.

You will lead night audits, handle emergencies, manage guest check-ins/check-outs, monitor security, and coordinate with housekeeping, maintenance and reception to ensure the next day starts smoothly; weekend and holiday shifts required, English fluency and UK work rights essential.

Qualifications

• Experience in hotel front office or supervisory night role.
• Familiar with night audit procedures (training provided).
• Ability to stay calm and make decisions in emergencies.
• English communication; UK work rights.

Responsibilities

• Oversee night audits, end-of-day reporting, and financial reconciliation.
• Act as the primary point of contact for all guest issues and emergencies overnight.
• Ensure guest check-ins/outs are completed efficiently and professionally.
• Monitor the building’s security and perform regular night walks and health & safety checks.
• Assist with cleaning, stock control, and light F&B duties where required.
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness.
• Support and guide any night staff on duty, ensuring policies and standards are followed.
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures.

Skills

Night audits

Emergency response

Guest service

Leadership

PMS (Opera Cloud)

English proficiency

Tools

Opera Cloud PMS

Job description

Ibis Budget London Heathrow Central is seeking a Night Duty Manager to oversee the overnight operation, ensuring guest satisfaction and security.

You will lead night audits, handle emergencies, manage guest check-ins/check-outs, monitor security, and coordinate with housekeeping, maintenance and reception to ensure the next day starts smoothly; weekend and holiday shifts required, English fluency and UK work rights essential.