Night Duty Manager (M/F/X)

SmartRecruiters, Inc.; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free stays in UK Accor hotels

50% off Accor restaurants

Global employee discounts across 100+

Accor Academy access

Internal progression opportunities

Inclusive team culture

Health & wellbeing support

Job summary

Ibis Budget London Heathrow Central is seeking a dedicated Night Duty Manager to oversee the overnight hotel operations, ensuring guest satisfaction and security. You will manage audits, financial reconciliation, and act as the main contact for overnight emergencies.

The role requires prior hotel front office or supervisory night experience, calm decision-making under pressure, and familiarity with PMS systems.

Qualifications

• Experience in hotel front office or supervisory night role.
• Ability to perform night audits and end-of-day reporting.
• Calm decision-maker in emergencies or high-pressure situations.

Responsibilities

• Oversee night audits, end-of-day reporting, and financial reconciliation.
• Act as the primary point of contact for guest issues and emergencies overnight.
• Ensure guest check-ins/outs are completed efficiently and professionally.
• Monitor building security and conduct regular night walks and safety checks.
• Assist with cleaning, stock control, and light F&B duties as needed.
• Coordinate with Housekeeping, Maintenance, and Reception for next-day readiness.
• Support and guide night staff, ensuring policies and standards are followed.
• Respond to fire alarms or incidents per emergency procedures.

Skills

Night audit

Customer service

Leadership

Emergency response

PMS (Opera Cloud)

Tools

Opera Cloud

Job description

• Compensation: GBP 30,000 - GBP 32,000 - yearly

Company Description

AtIbis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.

Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from:

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via theAccor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

AsNight Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You will:

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.