Night Duty Manager (M/F/X)

Ibis Budget; England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Accor network

Inclusive employer

Job summary

Ibis Budget London Heathrow Central is seeking a Night Duty Manager to oversee overnight hotel operations, ensuring guest satisfaction and security. You will lead night audits, handle guest issues, and coordinate with Housekeeping, Maintenance and Reception to prepare for the next day.

The role requires prior hotel front office or night supervisory experience, knowledge of night audit procedures, and the ability to stay calm in emergencies.

Qualifications

• Experience in hotel front office or supervisory night role.
• Understanding of night audit procedures (training provided if needed).
• Ability to stay calm and make confident decisions in emergencies.
• Self-reliant, responsible and proactive in solving problems.

Responsibilities

• Oversee night audits, end-of-day reporting, and financial reconciliation.
• Act as the primary point of contact for all guest issues and emergencies overnight.
• Ensure guest check-ins/outs are completed efficiently and professionally.
• Monitor the building’s security and perform regular night walks and health & safety checks.
• Assist with cleaning, stock control, and light F&B duties where required.
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness.
• Support and guide any night staff on duty, ensuring policies and standards are followed.
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures.

Skills

Hotel front office experience

Night supervisory role

Night audit procedures

Calm under pressure

Problem solving

PMS systems (Opera Cloud)

English communication

UK right to work

Overnight shift availability

Job description

Job Description

As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You will:

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.