Guest Experience Lead: Onsite Operations & Service

Ibis Budget; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Ibis Budget London Heathrow Central is seeking a Duty Manager to lead daily operations and deliver guest‑focused service. You will be the on‑site leadership presence, resolving issues promptly and guiding teams across Reception, F&B and Housekeeping during your shift.

You will supervise the rota, support busy periods, and ensure safety, cleanliness and high standards. Fluency in English is required, with UK work rights and flexibility to cover early, late and weekend shifts.

Qualifications

• Experience in hotel Front Office and/or F&B, supervisory preferred.
• Confident, approachable and hands-on.
• Can multitask and stay calm under pressure.
• Familiar with Opera Cloud (bonus).
• Strong English communication; extra languages a plus.

Responsibilities

• Act as the go-to leader onsite, ensuring smooth daily operations.
• Be present in public areas, leading by example and resolving guest issues promptly.
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping.
• Support the team in busy periods, assisting check-ins, breakfast service, bar operations, or back-office tasks.
• Lead and motivate the team to deliver exceptional service.
• Monitor guest feedback and handle escalations professionally.
• Ensure safety, cleanliness, and service standards are maintained.
• Be part of the Duty Management rota, including early, late and weekend shifts.

Skills

Front Office

F&B

Leadership

Communication

Multitasking

Calm under pressure

Tech-savvy

English fluent

Tools

Opera Cloud

Job description

Ibis Budget London Heathrow Central is seeking a Duty Manager to lead daily operations and deliver guest‑focused service. You will be the on‑site leadership presence, resolving issues promptly and guiding teams across Reception, F&B and Housekeeping during your shift.

You will supervise the rota, support busy periods, and ensure safety, cleanliness and high standards. Fluency in English is required, with UK work rights and flexibility to cover early, late and weekend shifts.