Night Duty Manager (M/F/X)

ibis, ibis Styles, ibis budget; Hounslow; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free stays in UK Accor hotels

50% off in Accor restaurants

Global employee discounts

Accor Academy training

Opportunities for internal progression

Supportive team culture

Job summary

Ibis Budget London Heathrow Central, part of the Accor Group, is seeking a Night Duty Manager to oversee overnight operations, guest satisfaction and security. You will manage night audits, liaise with departments, and coordinate with housekeeping and maintenance to ensure readiness for the next day.

The role requires experience in hotel front office or supervisory night roles, strong decision-making in emergencies, and proficiency with PMS systems (Opera Cloud preferred).

Qualifications

• Experience in hotel front office or supervisory night role.
• Understanding of night audit procedures (training provided).
• Remain calm and decisive in emergencies or high-pressure situations.
• Self-reliant, responsible and proactive in solving problems.
• Tech-savvy with PMS familiarity (Opera Cloud preferred).
• Clear English communication (spoken and written).
• Right to work in the UK and ability to work overnight shifts (including weekends and holidays).

Responsibilities

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Primary contact for all guest issues overnight
• Ensure efficient and professional check-ins/outs
• Monitor the building’s security and perform night safety checks
• Assist with cleaning, stock control, and light F&B duties
• Coordinate with Housekeeping, Maintenance, and Reception for next-day readiness
• Support and guide night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Skills

Hotel front desk

Night supervision

Night audit procedures

Calm under pressure

PMS Opera Cloud

English communication

UK right to work

Tools

Opera Cloud

Job description

Company Description

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via the Accor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You Will

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.