Hotel Duty Manager — Lead Guest Experience & Operations

IBIS BUDGET; Hounslow; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free stays in UK Accor hotels & 50% at

Global employee discounts across 100+{

Descripción de la vacante

IBIS BUDGET London Heathrow Central is seeking a Duty Manager to lead daily operations onsite, ensuring smooth guest service and coordinated handovers. You will supervise reception, F&B and housekeeping, step in during busy periods, and drive a culture of exemplary service.

Fluent English, frontline hotel experience, supervisory or team-leading background, and familiarity with hotel systems (Opera Cloud a bonus) are ideal.

Formación

• Experience in hotel Front Office or F&B, in supervisory capacity.
• Hands-on leader who can multitask.
• Confident, approachable and calm under pressure.
• Familiar with hotel systems; Opera Cloud is a bonus.
• Strong communication skills in English; additional languages a plus.
• Right to work in the UK and flexible to shifts.

Responsabilidades

• Act as the go-to leader onsite, ensuring smooth daily operations
• Be present in public areas, leading by example and resolving guest issues promptly
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
• Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
• Lead and motivate the team to deliver exceptional service
• Monitor guest feedback and handle escalations with professionalism
• Ensure safety, cleanliness, and service standards are maintained
• Be part of the Duty Management rota, including early, late and weekend shifts

Conocimientos

Front Office

F&B

Supervisory

Guest Service

Communication

Tech-Savvy

English Fluent

Right to work in UK

Herramientas

Opera Cloud

Descripción del empleo

IBIS BUDGET London Heathrow Central is seeking a Duty Manager to lead daily operations onsite, ensuring smooth guest service and coordinated handovers. You will supervise reception, F&B and housekeeping, step in during busy periods, and drive a culture of exemplary service.

Fluent English, frontline hotel experience, supervisory or team-leading background, and familiarity with hotel systems (Opera Cloud a bonus) are ideal.