Night Duty Manager (M/F/X)

IBIS BUDGET; Hounslow; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Free hotel stays in UK Accor hotels

50% off in Accor restaurants

Global employee discounts across 100++

Accor Academy training

Internal progression and international

Inclusive team culture

Health & wellbeing support

Job summary

Ibis Budget London Heathrow Central is seeking a Night Duty Manager to oversee the overnight operation, ensuring guest satisfaction and security.

You will lead night audits, handle emergencies, manage guest check-ins/check-outs, monitor security, and coordinate with housekeeping, maintenance and reception to ensure the next day starts smoothly; weekend and holiday shifts required, English fluency and UK work rights essential.

Qualifications

• Experience in hotel front office or supervisory night role.
• Familiar with night audit procedures (training provided).
• Ability to stay calm and make decisions in emergencies.
• English communication; UK work rights.

Responsibilities

• Oversee night audits, end-of-day reporting, and financial reconciliation.
• Act as the primary point of contact for all guest issues and emergencies overnight.
• Ensure guest check-ins/outs are completed efficiently and professionally.
• Monitor the building’s security and perform regular night walks and health & safety checks.
• Assist with cleaning, stock control, and light F&B duties where required.
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness.
• Support and guide any night staff on duty, ensuring policies and standards are followed.
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures.

Skills

Night audits

Emergency response

Guest service

Leadership

PMS (Opera Cloud)

English proficiency

Tools

Opera Cloud PMS

Job description

Company Description

At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest.

Whether you’re beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth. Working with us means you'll benefit from:

• Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
• Global employee discounts across 100+ countries and 5,000+ hotels
• Access to industry-leading training via the Accor Academy
• Opportunities for internal progression and international mobility
• A supportive and inclusive team culture
• Health & wellbeing support in and outside the workplace

We believe in celebrating your personality and helping you grow – because you matter.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You will:

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.