Night Duty Manager — Lead Night Team & Guest Experience

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Room rates

Shop vouchers

Referral scheme

Thank You Week

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels is seeking a Night Duty Manager to lead a department within our UK hotels. You’ll ensure smooth overnight operations, maintain positive guest engagement, and drive service excellence through your team.

As Head of Department, you’ll carry out Duty Manager shifts, inspire vibrant teams, resolve issues quickly, and uphold Leonardo’s hospitality standards across our network of over 55 hotels in the UK & Ireland.

Responsibilities

• Be yourself!
• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team: you’ll be proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Job description

Leonardo Hotels is seeking a Night Duty Manager to lead a department within our UK hotels. You’ll ensure smooth overnight operations, maintain positive guest engagement, and drive service excellence through your team.

As Head of Department, you’ll carry out Duty Manager shifts, inspire vibrant teams, resolve issues quickly, and uphold Leonardo’s hospitality standards across our network of over 55 hotels in the UK & Ireland.