Hotel Duty Manager - Lead Ops & Guest Experience

Leonardo Hotels; Scotland; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Company-wide recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training programs

Job summary

Leonardo Hotels in the United Kingdom invites a dedicated Duty Manager to lead hotel operations, guest experience, and team leadership across departments. You’ll supervise daily activities, greet guests, resolve issues, and support recruitment and training.

This role offers staff development, wellbeing initiatives, and branded hotel experience. You’ll collaborate with HR on team activities, participate in a recognition scheme, and contribute to a welcoming, inclusive workplace.

Qualifications

• Hospitality experience and guest service focus.
• Strong people management and leadership skills.
• Ability to manage conflicts and resolve guest complaints effectively.
• Experience in branded hotel or restaurant environments preferred.

Responsibilities

• Greet guests and motivate the team to deliver outstanding hospitality.
• Oversee day-to-day hotel operations across departments to ensure smooth service.
• Support recruitment and training of new starters, building confidence across the team.
• Coach and develop staff to meet brand standards and guest expectations.
• Resolve guest issues professionally to maintain high satisfaction.

Job description

Leonardo Hotels in the United Kingdom invites a dedicated Duty Manager to lead hotel operations, guest experience, and team leadership across departments. You’ll supervise daily activities, greet guests, resolve issues, and support recruitment and training.

This role offers staff development, wellbeing initiatives, and branded hotel experience. You’ll collaborate with HR on team activities, participate in a recognition scheme, and contribute to a welcoming, inclusive workplace.