Night Duty Manager

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Room rates

Shop vouchers

Referral scheme

Thank You Week

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels is seeking a Night Duty Manager to lead a department within our UK hotels. You’ll ensure smooth overnight operations, maintain positive guest engagement, and drive service excellence through your team.

As Head of Department, you’ll carry out Duty Manager shifts, inspire vibrant teams, resolve issues quickly, and uphold Leonardo’s hospitality standards across our network of over 55 hotels in the UK & Ireland.

Responsibilities

• Be yourself!
• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team: you’ll be proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

As a Night Manager and a Head of Department, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you’ll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests’ expectations.

Job Responsibilities

• Be yourself!
• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team: you’ll be proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Some of the perks our Night Duty Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Duty Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.