Night Duty Manager: Guest Experience Leader

Leonardo Hotels; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers through company recognition

Thank You Week

Ongoing training with progression

Job summary

Leonardo Hotels in Greater London is seeking a Night Duty Manager / Head of Department to lead the night team, manage shifts, and ensure exceptional guest experiences across our property.

You will be responsible for safety, security, and maintaining high morale while driving training initiatives and ensuring the hotel is prepared for the day ahead. This role offers development opportunities within a supportive hotel group.

Qualifications

• Experience in hospitality management or night operations.
• Proven ability to lead and develop teams.
• Strong guest-service orientation.

Responsibilities

• Be yourself and motivate your night team to perform at their best.
• Take responsibility for the safety and security of guests and property.
• Develop training plans to keep the team effective and engaged.
• Implement new ways to maximise guest experience and satisfaction.
• Set the tone for guests at welcome and departure, ensuring a warm, smooth stay.
• Ensure the hotel is stocked and ready for business each morning.

Skills

Guest experience leadership

Team motivation

Safety & security

Training & development

Customer service excellence

Job description

Leonardo Hotels in Greater London is seeking a Night Duty Manager / Head of Department to lead the night team, manage shifts, and ensure exceptional guest experiences across our property.

You will be responsible for safety, security, and maintaining high morale while driving training initiatives and ensuring the hotel is prepared for the day ahead. This role offers development opportunities within a supportive hotel group.