Hotel Duty Manager: Lead Operations & Guest Experience

Leonardo Hotels; Perth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Room discounts (UK/Europe)

Recognition program

Thank You Week

Training & progression

Job summary

Leonardo Hotels in the United Kingdom seeks a Duty Manager to direct daily hotel operations and lead a vibrant team in delivering exceptional guest experiences. You will champion the guest journey, align with brand standards, and represent the hotel within the Leonardo Hotels estate.

In this busy role you will supervise day-to-day operations, coach staff, and resolve guest issues with confidence. A flexible, hands-on approach and collaboration with HR are essential for success.

Responsibilities

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it's a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Job description

Leonardo Hotels in the United Kingdom seeks a Duty Manager to direct daily hotel operations and lead a vibrant team in delivering exceptional guest experiences. You will champion the guest journey, align with brand standards, and represent the hotel within the Leonardo Hotels estate.

In this busy role you will supervise day-to-day operations, coach staff, and resolve guest issues with confidence. A flexible, hands-on approach and collaboration with HR are essential for success.