Hotel Operations Leader: Elevate Guest Experiences

Leonardo Hotels; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Leonardo Hotels in the United Kingdom is seeking a Duty Manager to direct strategic initiatives and oversee daily hotel operations. You will engage the team to deliver outstanding hospitality, acting as an ambassador for the hotel and the Leonardo Hotels estate.

The role emphasizes staff development, guest experience and collaboration across departments to maintain brand standards. As a Duty Manager you will supervise day-to-day activities, handle guest situations with poise, and work with HR to

Qualifications

• Experience in hospitality operations
• Strong people management skills
• Proven ability to coach and develop staff

Responsibilities

• Greet guests and motivate the team to deliver great hospitality
• Collaborate across departments to ensure smooth operations
• Support interviews and recruitment as part of the team
• Coach and train new starters to build confidence in their roles
• Resolve conflicts or guest issues with effective problem-solving

Skills

Guest service

Team leadership

Recruitment

Training

Conflict resolution

Job description

Leonardo Hotels in the United Kingdom is seeking a Duty Manager to direct strategic initiatives and oversee daily hotel operations. You will engage the team to deliver outstanding hospitality, acting as an ambassador for the hotel and the Leonardo Hotels estate.

The role emphasizes staff development, guest experience and collaboration across departments to maintain brand standards. As a Duty Manager you will supervise day-to-day activities, handle guest situations with poise, and work with HR to